Montrose Store Vacancies

We will shortly be advertising for the positions below. You can pre apply by emailing your CV and convering letter to


Would you like to be part of a reputable independent travel agency? Do you consider yourself a dynamic retail travel branch manager? Do you thrive off the challenge of increasing travel sales and getting the best out of your travel consultants? A leading independent retail travel agency are looking for an experienced Retail Travel Branch Manager to work within their Retail Travel Branch in Montrose, to maximise the potential of this store and develop its staff. This is a hands on management role, with a team of experienced Travel Consultants 

- To lead, motivate and energise your team, identifying training and development needs, along with recognising your individual staff's potential and promoting it. 
- Be hands on, taking enquiries from European packages to long-haul tailor-made itineraries 
- To set targets in accordance to staffing levels, seasons and trends whilst suggesting ideas and solutions to improve revenue and profit. 
- Ensure that your branch goes from strength-to-strength, reaching and exceeding targets 
- To plan and execute in-house promotions, company campaigns and incentives 
- To keep your product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations and preferred suppliers 
- Produce reports for senior management and the Regional Sales team through the analysis of commercial performance 
- Deal with complaints in a calm and diplomatic manner and be able to deal with a wide range of both internal and external customer issues 


The successful candidate should have relevant travel management experience, strong leadership skills, commercial awareness and the ability to inspire a team. At all levels you'll need a passion for customer service and a strong track record in travel sales. 

We offer a very competitive salary and additional commission, incentives and bonuses.

Senior Consultant

We are currently looking for a dedicated, passionate and experienced Senior Travel Consultant to join our small and friendly branch, based at our new Montrose store.

Reporting to the Branch Manager your duties will include –

  • Liaising with customers/agents in branch & via the telephone in regards to queries & bookings.
  • Meeting branch & individual sales targets
  • Offering the customer a high level of customer care – adhering to service standards
  • Contributing in team discussions & presenting new ideas to improve sales.
  • To assist with arranging events & customer evenings
  • Provding some managerial cover and motivating the team.

You must be target-driven, widely travelled, with excellent customer service and communication skills.

Travel industry experience is required, along with proven sales experience.

Travel Consultant x 2

Are you a Travel Consultant who prides themselves on exceptional customer service? Have you got experience of working for a travel agency and selling a wide variety of tour operators, offering your clients choice? Would you like to work for a well established, reputable, independent travel agency that offers a range of travel related services from leisure travel, to business travel through to sports related travel? An exciting and rare opportunity has arisen to work as a Travel Consultant, where you will be able to offer a wide range of holiday products offering your customer what is best for them. The successful Travel Consultant will receive a competitive salary package, including educationals! 

- Dealing with customers face to face and over the phone, offering excellent customer service 
- Quoting a wide range of holidays from packages to tailor-made to suit your customers' needs 
- Converting quotes into confirmed bookings 
- Working hours are Monday - Saturday and weekends will be on a rota. 

The successful candidate will have previous travel industry experience of working in a retail travel agency and have a real passion for travel and good worldwide knowledge. It is preferable but not essential that the candidate will be well-travelled and looking for a new challenge within the industry. 

Modern Apprentice

With bespoke on the job learning and a great support network you could see your career off to a flying start. We are looking for individuals between the ages of 16 to 19 who are passionate about progressing within our company. 

Job Description:   

  • Working within a fun, busy environment learning all there is to know about the travel industry
  • Communicating with your colleagues who will help coach you in mastering a range of travel agent responsibilities and everyday duties
  • Support the department you work within by taking telephone calls from customers, acting as an ambassador for Horizon Direct

Experience Required:

  • Must be aged between 16 and 19 years old
  • Show a real passion for beginning a career within the travel industry
  • Have a 'can do' attitude with the drive to exceed expectations in everything you do
  • Be prepared to learn something new every day to train to become a fully qualified travel agent

What we can offer:

An exciting growing company, that cares about its staff and will always and put you first. A company that offers excellent progression opportunities for those that want it and believes work should be challenging and fun.

  • After three months, you will be enrolled onto an NVQ Level 2 and 3 in Travel and Tourism where an assessor comes to your place of work and observes your progress
  • You will be paid a monthly training allowance and will receive your travelling expenses on top of this
  • After three months employment with us, your pay may be reviewed to be increased, depending on your performance
  • This course is set over two years but can be completed within a year if you make great progress

This is an amazing opportunity to join an award winning company, which prides its self for being a great Travel agent to work for. To begin selling a product you love, whilst reaping the rewards of an extremely generous bonus structure within a fun & exciting company.

Think this is the career step you are looking for?

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